There are some restaurants that have fully embraced technology to the point where iPads have replaced servers, but not at Pizzeria Vetri in Philadelphia. When someone pitched that idea during the planning phase, it got shut down immediately by co-founder Jeff Benjamin. For him, half their previous company’s successes were based on excellent service, and that cannot be provided by a tablet.
With that commitment to service in mind, Jeff provides a primer on how to elevate the front of house. These include showing top-down leadership, serving customers as a united team, and knowing how to read the table in terms of clearing plates and upselling, among others. There should be some fun and flexibility but really, it’s important for servers to treat their guests as they would want to be treated.
Read the full article here: 10 tips to polish your front-of-house service