When a business can meet the needs of its customers, it’s successful. It seems obvious, but that’s the point driven home by the transportation start-up company Uber, which has disrupted the taxi industry by giving consumers exactly what they’re looking for in a convenient package (in this case, a revolutionary app).
Restaurant owners and managers can benefit from following Uber’s strategies. Everyone is familiar with basics like matching supply and demand, but more questions need to be asked. Are there any problems consumers are facing, and how can those issues be resolved? Are there particular things customers keep coming back for?
Personal human interactions are also important because they establish connections and loyalty. The experience the consumer has could be the most important piece of the puzzle, and the product or service is more likely to be successful if it fits the consumer’s lifestyle.
Don’t leave out the employees, though. If your employees feel secure, they’ll pass the good vibes onto the customer.
Read the full article here: How to Be the Uber of Fast Food