Allowing your customers to see their food being prepared could be the boost your restaurant needs.
According to a Harvard study, customer satisfaction saw a double-digit increase when the doors between customer and cook were opened. When the cooks are being watched, they’re likely to take extra care in preparing the food. The study also revealed an increase in customer satisfaction if only the cook could see the customer (but not the other way around).
When both customers and cooks could see each other, service was also much faster, and that means more people served. If you’re looking to remodel, consider an open kitchen plan. See the video in the link for more tips on making it work for you.
Read the full article here: Open kitchens boost restaurants’ bottom line
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