Bad business practices affects a customers perception of your business! every encounter with a customer is a chance to show them you care, bringing them back time after time. Even a simple phone call, or just having an employee there for them when they need it can make all the difference, creating an experience they will want to remember.
- Make sure that your telephone is always answered promptly. Never allow it to ring more than three or four times, and make sure that everyone identifies himself or herself by name in a cheery voice.
- Dealing with an underperforming employee is a challenging task for most restaurant owners, but failing to face up to the problem will make a bad situation even worse.
- If your customers learn that you are cavalier about money owed to you, you can be certain they will stretch your patience (and your cash flow) to the limit.
“We all know how devastating a computer virus can be, but not everyone is aware of the destructive viruses that can infect a business.”