Trending this week: holiday keys to a happy staff, operators unsure about overtime strategy, more

You’ve got to get employees to feel that they own the place, not just work there. “One of the principles of self-managed teams is to organize around a whole service or product,” Glick went and explained. In other words, make sure company personnel feel responsible for what the customer is buying.

Trending this week: holiday keys to a happy staff, operators unsure about overtime strategy, more

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