Nobody likes a tattle-tale but these days, any schmuck with WiFi and a Yelp account can publicly call out an employee that’s provided sub-par service, however unreliable their opinion may be. This post from Server Not Servant details how online review communities like Yelp have affected employee management, from providing a way to reward employees that have been singled out for exceptional customer service to cutting shifts of employees that have been called out for the opposite.
Read the full article here: Managing Restaurant Employees in the Age of Online Amateur Reviews
