Getting into the restaurant industry is a complicated and complex process where you have likely done a lot of learning. After choosing a cuisine that best models the impact you want to make on the people around you, you begin to choose the perfect location. Then you choose the décor that best matches your goals and then you move on to selecting your staff. You know that regardless of how great your food and location function, one of the prime functions of your restaurant is to have great rapport with loyal customers. You may think that the best and only way to do this is to train a friendly and attractive group of Front-of-House employees to appease and greet your patrons, but your Back-of-House employees are really the backbone of the customer experience! Due to this, it is important to know how to properly train your B.O.H. employees to prioritize customer satisfaction. If you are looking for tips on how to better train your B.O.H. staff for customer relations, read this article today!
Read the full article here: 5 Tips to Turn BoH Staff into Customer-Experience Superheroes