In researching his latest book, Smarter, Faster, Better, New York Times reporter Charles Duhigg studied strategies for boosting productivity and its relationship to corporate culture. Finally, when it comes to cracking the motivation code, Duhigg said psychological safety culture in which team members feel safe to take risks and be vulnerable in front of each other is the key, and that in turn depends on a sense of control. That move, said Duhigg, resulted in 13 percent higher employee satisfaction and 21 percent higher customer satisfaction.
Innovation, focus, motivation define top-performing companies
