Personal service still paramount despite rise in restaurant tech

The New Quarterly Dining Trends Report from booking website Bookatable showed that 71 per cent of Brits felt that personal and attentive service needed to be an essential part of dining in the future, compared to a host of other more technological essentials. It was more than the 42 percent who said using technology to choose a seat before entering the restaurant would be vital in future, and the 39 percent who felt that it was critical for bills to be digitally divided when it came to large groups.

Key Takeaways:

• Similarly, the report found that 15 per cent of diners would like to receive mobile alerts of places nearby, based on restaurants they have recently visited.
• And over one in five (21 per cent) respondents said that restaurants needed to incorporate more digital technology into their operation.
• The report comes in light of much discussion about whether robots might one day take over from service staff in restaurants, and the rise in mobile ordering and payment apps.

“Although personal service was still seen as key, diners were still keen to customise their experiences for the greatest speed and convenience.”

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