Servers are human, we make mistakes

Like you and I, restaurant servers aren’t perfect and they make mistakes as well. Some of the common mistakes that servers make include ringing in the wrong food or drink order, not greeting the table within a reasonable amount of time and bringing food that is cooked/prepared wrong. Though some of these mistakes may not be the waiters fault, they oftentimes still will get blamed by the customer they are serving. This profession can be very challenging.

Key Takeaways:

• Turns out the server forgot to order the steak with the rest of the tables mains and didn’t want to take the blame.
• It wasn’t only me who heard it, a manager walking by was also within ear-shot and went to the kitchen to check the chit and to find out what happened.
• The short of the story was that the manager forced the server to return to the table and admit responsibility

“At the end of the day if you deal with a mistake with honesty and do what you can to right the wrong, you shouldn’t have anything to worry about”

Read more: http://howtobeagoodserver.com/servers-are-human-we-make-mistakes/