Study: Kiosk Demand on the Rise in Quick Service

The technological and digital era that has erupted in recent years with the advent of new devices and software has left many industries wondering what their landscape will look like in the coming years. One of these that has since re-emerged due to a clear need for them, is that of kiosk demand for quick services, which can apply to a wide array of industries that may find themselves having long wait times in their traditional locations.

Key Takeaways:

  • Quick service restaurants are seeing a lot of changes in their business models thanks to technology.
  • One of these is the replacement of human agents and cashiers with self-serve kiosks.
  • These ordering kiosks actually feel more intuitive and easy to use for customers who have now become used to 24/7 digital interaction.

“Customers are eager for the technology, especially in an industry where convenience sits on the throne above all others.”

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