Customer service jobs are full of frustration, especially serving. The customer may not always be right, but it’s your job to treat them that way (at least if you want tips, and to keep your job). Sometimes that frustration boils up and you have no choice but to let it out to a friend, a journal, or in Rat Shackles’s case, an entertaining Youtube video! You’re sure to relate to her plight.
She starts out by laying it out there – servers are paid to be nice. However, some things customers do certainly test your cool. Mumbling customers are annoying, and having to ask them to repeat themselves is incredibly awkward, especially when they look at you as if you have the problem! Wouldn’t it be better if they just yelled their order?
Then there are customers that simply order and ignore the server’s questions on additional options, and then when the item is brought to the table they request the option they completely ignored the first time, requiring more work from the server.
Granted, these customers probably have no idea how rude they’re being, but at least if you continue to smile and give them what they want they’ll leave you with a nice stack of cash!