The online review website Yelp has changed the way restaurants manage employees, especially servers. While “mystery shoppers” are still used by larger restaurants and chains to assess staff, all customers are potential Yelp reviewers and small restaurants are more heavily affected by negative reviews.
In this article from Server Not Servant, Joshua Sperber discusses how Yelp is changing staff management in restaurants. He’s also looking for servers to weigh in on how Yelp has affected their workplace experience for his dissertation.
Read the full article here: Managing Restaurant Employees in the Age of Online Amateur Reviews