How delivery is disrupting the restaurant industry

Going out to eat was an experience that people adored. Not so much anymore because it seems foodies enjoy their favorite fares in the comfort of their homes. Many restaurants offer delivery as a result, the kitchens are being bogged down with delivery orders. This has shifted the focus from getting food out to seated dine-in customers to assuring prompt deliveries. There have been several innovations to food delivery that makes ordering and delivery more effective but restaurant owners are faced with assigning priority of orders. Delivery doesn’t have to hurt the business, it can facilitate growth.

Key Takeaways:

• In the future, “virtual” restaurants will focus solely on delivery and eliminate in-house dining, according to Grubhub CEO Matt Maloney.
• Maloney made his prediction at the New York Times Food for Tomorrow conference at the Stone Barns Center for Food & Agriculture in Pocantico Hills, N.Y., last week.
• He said it’s hard for restaurants to focus on in-house customers when the kitchen does 250 delivery orders a night.

“He said it’s hard for restaurants to focus on in-house customers when the kitchen does 250 delivery orders a night.”

http://restaurant-hospitality.com/trendinista/how-delivery-disrupting-restaurant-industry