Self-service POS systems are trending all over the U.S., but what are consumers really looking for when it comes to tablet ordering?
Recently the restaurant tech research group Software Advice released a survey to answer this question. The results showed consumers appreciated self-service in casual restaurants and particularly enjoyed the options for customizing orders, bill splitting, using multiple payment types, and seeing pictures of menu items.
However, less than 10 percent of respondents said they prefer self-service at fine dining establishments. The human component is still an important part of food service, and while technology is speeding things up, quality service is still key.
Read the full article here: What Consumers Want from Tablets in Restaurants